Terms & Conditions.
The terms that govern your use of the Healacle website and the resources we make available through it.
These Terms & Conditions ("Terms") govern your access to and use of healacle.com, related Healacle web properties, and any content, research, or resources made available through them (collectively, the "Site"). By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.
These Terms govern the public Healacle website. They do not govern the relationship between Healacle and its customers or partners. Use of the Healacle platform itself is governed by a separate Master Services Agreement, Business Associate Agreement, and any applicable order forms or addenda executed between Healacle and the customer.
1. Eligibility
The Site is intended for business and professional users who are at least 18 years old. By using the Site, you represent that you meet these requirements and have the legal capacity to enter into these Terms. If you are using the Site on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. Permitted use
Healacle grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for lawful, internal business purposes. You may:
- View, download, and print content from the Site for your own internal business reference
- Share Healacle research and publicly posted resources, with attribution, in their original unmodified form
- Submit demo requests, contact forms, and other inquiries through the channels provided
3. Prohibited conduct
When using the Site, you agree not to:
- Use the Site for any unlawful, fraudulent, or harmful purpose
- Copy, reproduce, modify, create derivative works from, publicly display, republish, or commercially exploit any Site content without Healacle's prior written consent, except as expressly permitted in Section 2
- Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Site or any related software
- Access the Site by automated means (bots, scrapers, crawlers) except for the limited purpose of indexing for publicly available search engines, and not for the purpose of training machine learning or generative AI models without prior written consent
- Interfere with or disrupt the Site, the servers or networks supporting it, or any other user's enjoyment of the Site
- Bypass, disable, or attempt to circumvent any security or access control mechanism
- Use the Site to transmit malware, viruses, or any other harmful code
- Use the Site to harass, defame, or harm any individual or entity
- Misrepresent your identity or affiliation, or impersonate any person or entity
- Collect or harvest personal information about other users
4. Intellectual property
The Site and all of its content — including but not limited to text, graphics, logos, icons, images, audio, video, software, research reports, frameworks, methodologies, terminology, and the selection and arrangement of all of the foregoing — are owned by Healacle or its licensors and are protected by United States and international copyright, trademark, and other intellectual property laws.
"Healacle," the Healacle logo, the term "Margin Recovery" as used in the context of healthcare revenue cycle management, and other Healacle product and service names are trademarks of Healacle, Inc. You may not use these marks without Healacle's prior written permission.
All rights not expressly granted in these Terms are reserved by Healacle.
5. User submissions and feedback
If you submit any content to Healacle through the Site — including demo requests, feedback, suggestions, or other communications — you grant Healacle a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, sublicensable, transferable license to use, reproduce, modify, and otherwise exploit that content for any purpose, including improving Healacle's products and services, without any obligation to you.
You represent that you have all rights necessary to make any submission you provide, and that your submission does not infringe the rights of any third party.
6. Third-party content and links
The Site may include content from third parties or links to third-party websites or resources. Healacle does not endorse, control, or accept responsibility for the content or practices of any third party. Your interactions with third parties are solely between you and that third party.
7. Privacy
Our Privacy Policy describes how we collect, use, and share personal information in connection with the Site. By using the Site, you acknowledge that information will be handled in accordance with that Privacy Policy.
8. Disclaimers
The Site and all content on it are provided "as is" and "as available," without warranties of any kind, express or implied. To the maximum extent permitted by law, Healacle disclaims all warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.
Without limiting the foregoing, Healacle does not warrant that the Site will be uninterrupted, secure, or error-free; that any information on the Site is accurate, complete, or current; or that any content downloaded from the Site is free of viruses or other harmful components.
The information published on the Site — including research, analysis, statistics, and commentary — is provided for general informational purposes only. It is not legal, financial, accounting, tax, medical, regulatory, or other professional advice and should not be relied on as a substitute for advice from a qualified professional. Healthcare revenue cycle decisions, compliance decisions, and operational decisions should be made in consultation with qualified advisors familiar with your specific circumstances.
9. Limitation of liability
To the maximum extent permitted by applicable law, in no event will Healacle, its affiliates, officers, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages — including damages for lost profits, lost revenue, lost data, business interruption, or loss of goodwill — arising out of or relating to your use of, or inability to use, the Site, even if Healacle has been advised of the possibility of such damages.
To the maximum extent permitted by applicable law, Healacle's total cumulative liability arising out of or relating to these Terms or your use of the Site will not exceed one hundred U.S. dollars ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, the exclusions and limitations above will apply to the maximum extent permitted by law.
10. Indemnification
You agree to indemnify, defend, and hold harmless Healacle and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use or misuse of the Site; (b) your breach of these Terms; or (c) your violation of any law or the rights of any third party.
11. Termination
Healacle may suspend or terminate your access to the Site at any time, for any reason or no reason, without notice or liability. The provisions of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnification, and governing law) will survive.
12. Governing law and disputes
These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Site will be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction of those courts.
Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property or confidential information.
13. Changes to the Site and to these Terms
Healacle may modify, suspend, or discontinue all or part of the Site at any time, with or without notice. Healacle may also update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top of these Terms and, where appropriate, provide additional notice. Your continued use of the Site after a revised version is posted constitutes acceptance of the revised Terms.
14. Miscellaneous
- Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Healacle regarding the Site, superseding any prior agreements on the subject matter.
- Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.
- No waiver. Healacle's failure to enforce any right or provision will not be deemed a waiver of that right or provision.
- Assignment. You may not assign or transfer these Terms without Healacle's prior written consent. Healacle may assign these Terms without restriction.
- Headings. Section headings are for convenience only and do not affect interpretation.
15. Contact
Questions about these Terms can be directed to:
These Terms & Conditions are provided for informational purposes and should be reviewed by qualified legal counsel before publication on a live commercial website. Healacle customers and partners should refer to the Master Services Agreement, Business Associate Agreement, and other contractual documents that govern their specific relationship with Healacle.